The Field Service Technician performs maintenance and repairs complex mechanical, electrical, hydraulic, and diesel systems on a variety of rental and customer equipment and tools while using a high degree of independent judgment located at an off-site, field location.

Responsible for communicating repair options to customers, ordering correct parts and completing the repair in an efficient, timely manner in order to satisfy customer needs and achieve department profitability goals.

Essential Functions :

Advises customer of problem areas and recommend repair solutions, gain customer approval and order appropriate parts in order to repair equipment in a timely manner

Prepares machine for service work utilizing proper safety procedures (locks, blocking, lock-out procedures) in order to avoid injury

Troubleshoots and diagnoses equipment malfunctions and failures

Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling

Rebuilds, repairs, reconditions and maintains equipment and components

Maintains good customer relations and support; communicates customer needs to shop management

Plans and controls cost of repair jobs

Completes parts orders and identifies parts for return

Maintains company equipment keeps in good, clean, and orderly condition

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Works overtime as required by workload and customers’ needs

Updates job knowledge by participating in educational opportunities; , ProTech Technician Training Paths

Performs other duties as assigned

Knowledge, Skills, and Abilities :

Knowledge of dirt-engaging equipment, aerial, and lifting equipment

Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Operation and control skills - Controlling operations of equipment or systems

Equipment selection skills - Determining the kind of tools and equipment needed to do a job

The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions

Ability to operate hand tools, power tools, and equipment used in mechanical repair

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

The ability to read and understand information and ideas presented in writing

The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience :

More than five years of work-related skill, knowledge, or experience is preferred

High school / equivalent diploma or trade school diploma preferred

Supervisory Responsibilities :

This position has no direct supervisory responsibilities but does serve as a coach and mentor for lower-level technicians.

Travel :

Frequent travel to customers’ location

Valid driver’s license

Physical Requirements :

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 50 pounds

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

Ascend / descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders

Be able to safely maneuver and work underneath equipment

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment :

Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity

Noise level may be loud at times

Exposure to small quantities of chemicals, steam, high-pressure water, and high speed rotating equipment

Significant time spent in confined spaces and high places

Disclaimer :

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.

All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

ZR#DC

Last updated : 2024-04-23